Discursive Unraveling and the Cracks in Control: A Legitimated but Ambiguous Expression of “Impact” at a Management Consulting Firm
Organizations increasingly utilize legitimated but ambiguous expressions (e.g., “impact,” “diversity,” “authenticity,” “fit”) to attain a variety of vital organizational goals. In particular, organizations and their managers might seek to deploy such expressions to gain and maintain normative control—alignment of members’ hearts and minds to the organization’s...
Read more about Curtis Chan (Boston College Carroll School of Management)